Privacy Policy
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our Website or our recycling and other services (collectively, “the Service”). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy and our Terms of Use, please do not use our website or the Service.
“Personal Information” is data about an individual who can be identified from that data, or by combining it with other data. Personal Information is usually your name in combination with another identifier, such as date of birth, postal address, email address, telephone number, or government-issued identification number. Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. The specific definition of Personal Information varies from one jurisdiction to another.
Collection of Personal Information
“Personal Information,” is data about an individual who can be identified from that data, or by combining it with other data. Personal Information is usually your name in combination with another identifier, such as date of birth, postal address, email address, telephone number, or government-issued identification number. Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. The specific definition of Personal Information varies from one jurisdiction to another
We may ask you to provide us with Personal Information so we can contact you, communicate with you or transact with you or your organization. When you register an account with us, we collect your first and last name, organization name (if applicable), email address, and password. When you purchase our Service, we also collect your delivery name and and phone number. We keep this information through pick up and disposal and for an additional period to respond to any inquiries from you.
When you contact us with question or concerns, we collect your name, your email address, the subject of your inquiry, and information about any questions or concerns you raise with us.
We do not collect your credit card information or payment account information. Purchase of the Service goes through our payment processing vendor, who may maintain it for a period after purchase to process refunds and respond to your inquiries.
You may subscribe to emails from us to learn about improvements or changes in our Service. When you click on a link in our emails to you, we track that click-through data. You may unsubscribe from these emails by clicking the “unsubscribe” link in them or by contacting us at info@toughstuffrecycling.com.
If you post material on our Website or social media platforms, we may collect your name, email address, the content of any of your posts or other submissions. We reserve the right to remove such material.
When you visit our Website, we automatically collect information such as your IP address, device ID, browser setting, operating system, referring domain, language preferences, mobile carrier, mobile device type and ID, other diagnostic data and website activity. We call such information “Usage Data.” Usage Data can also be collected through Cookies and other tracking technologies.
Cookies and Tracking Technologies
“Cookies” are small files that are placed on your device containing the details of your browsing history on websites. Cookies and similar tracking technologies, such as beacons, tags, scripts and pixels, track your activity on our Website and Service, store certain information and collect Usage Data. We use cookies and these technologies to transact with you, gather navigation information, enhance and personalize your experience, analyze usage patterns, and improve our Website and Service.
Our cookies generally fall into one of four categories: Essential, Functional, Analytics and Target.
Essential Cookies are necessary to provide you with products and services available through our Website. If you refuse them, it will impact your ability to access some of the Website’s functions and features.
Performance Cookies help us enhance the performance and functionality of our Website, products and service, but are not necessary for your use. Still, certain functions or features may become unavailable if you refuse them.
Analytics Cookies collect information that is used to help us understand the use of our Website, products and services, the effectiveness of our marketing campaigns, or to help us customize our Website to enhance your experience.
Target Cookies record your visit to our Website, the pages you have visited and the links you have followed, so we can recognize you as a prior visitor and track your activity on our Website and others you visit. These Cookies remain on your device for us to use during a next visit to our Website. In contrast to these “persistent” cookies, some cookies (“session cookies”) are deleted when your browsing session has ended.
We also allow third parties to use Cookies on our Website to collect information about your online activities over time and across different websites you visit. This information is used to provide advertising tailored to your interests on websites you visit, also known as interest-based advertising, and to analyze the effectiveness of such advertising.
Most browsers are set to accept cookies automatically. You can set your browser to decline all cookies automatically or to prompt you for a response each time a cookie is offered. If you decline cookies, you may find that you cannot access all our Website’s features. Opt-outs are device- and browser-specific and may not work in all instances.
To learn more about the use of Cookies for interest-based advertising and analytics or to exercise choice regarding those Cookies, please visit the Digital Advertising Alliance. For information about how Google Analytics collects and uses data when you use our Website, see https://www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit the Google Analytics Opt-out Browser Add-on.
There are “do not track” or similar browser choices available to internet users with respect to online activity, but our Website will not operate any differently when a “do not track” signal is received.
Use of Personal Information
The Company may use Personal Information to:
Provide, maintain, monitor and improve our Service. Manage your Account as a user of the Service. Contact you with news and information about our Service or your transactions, including but not limited to, scheduling, pickup and other Service-related notifications. Send marketing communications to you regarding news and information about other products and services that may interest you. Attend to your requests and inquiries that you communicate to us. Notify you of a change of control, such as, via merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred. Perform analytics, research, advertising and marketing, and operational business purposes.
Our communications with you may include email and text/SMS messages where you have opted in to receive them. You may unsubscribe from emails by clicking the “unsubscribe” link in them or by contacting us at info@toughstuffrecycling.com. You may unsubscribe from text/SMS messages by following the instructions in those messages.
Sharing of Personal Information
We may share your personal information:
With third party service providers who assist us in providing our Website and Service, including service providers who access information about you to perform services on our behalf or on behalf of our Merchants, such as hosting and information technology services, payment services, identity verification and fraud prevention services, marketing and advertising services, data analytics and personalization services and customer support services. For the change of control transactions described above. With our affiliates, such as parents or subsidiaries, obligated to follow this Privacy Policy. With other users if you share personal information on our social media or public areas. With third party business partners and service providers to offer you certain products, services or promotions, provided that. Pursuant to a subpoena, court order, or other legal process or as otherwise required or requested by law, regulation, or government authority programs, or to protect our rights or the rights or safety of third parties. With your consent or as otherwise disclosed at the time of data collection or sharing. We do not share or sell your mobile information to third parties for third-party marketing purposes.
However, in certain instances, transfers of data by us to third parties may constitute ‘selling’/’sales' or sharing personal information as defined under applicable laws. The purpose of such transfers are to display targeted advertisements which may be selected based on personal information obtained or inferred over time from an individual’s activities, for personalization features and for tracking and analytics purposes.
Consumers can exercise their right to opt out of these sales through our cookie management tool that can be accessed by clicking on our “Cookies & Policy” link in the footer of the webpage, and by submitting a request via one of the methods described in the "Contact Us" section of this Privacy Policy. You can also opt out of the “sale” of personal information or “sharing” for targeted advertising purposes by enabling the Global Privacy Control or a similar opt-out preference setting within the browser you use to access our Websites. Please note that your opt out will be specific to the device and browser you use when you opt out, and our Websites will recognize opt-out preference settings only on domains of our Websites where any “selling” or “sharing” occurs. You may also review our Privacy Policy section titled “Cookies and Tracking Technologies” for more information on how we use cookies, analytics and personalized advertising.
SMS Terms & Conditions
Opting In
By providing your mobile phone number, you consent to receive SMS messages from Tough Stuff Recycling related to order updates, promotional offers, or account notifications.
Message Frequency
Message frequency may vary.
Message and Data Rates
Standard message and data rates may apply.
Opting Out
You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. Please note that opting out of one communication will not necessarily opt you out of all marketing communications.
Help and Support
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at info@toughstuffrecycling.com.
Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes unless you opt in to such communications. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information that has been de-identified or aggregated without restriction.
Retention and Protection of Personal Information
We will retain your Personal Information as long as is necessary for the purposes set out in this Privacy Policy, which include compliance with our legal obligations, resolution of disputes, and enforcement of our legal agreements and policies.
We process Personal Information in the United States at our operating offices and other places where the parties or servers involved in the processing are located. Information may be transferred to and maintained on computers located outside of your jurisdiction where the data protection laws may differ than those of your own jurisdiction.
We use reasonable and appropriate security standards consistent with our industry to protect your Personal Information. No security measures, however, can guarantee protection from malware, hackers or other threats to Personal Information, and you should not expect such a guarantee.
Personal Information of Minors
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you become aware that your child has provided us with Personal Information, please contact us. We will take steps to remove that information from our servers.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Please note the “Last updated” date at the bottom of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, you can contact us at info@toughstuffrecycling.com (Attn: Privacy).
Our postal address is Tough Stuff Recycling, 145 Authority Drive, Fitchburg MA. 01420.